Being friendly, trustworthy, and understanding are three great ingredients in creating a great relationship, regardless if it is in love, friendship, or even business.
Being from the consulting world of the top 4 firms, such matters are of importance and they should be the top most priority for people like me to build rapport and in essence grow the business for our company.
The typical world of business exclaims, "The customer is always right", and rightfully so, if you are the service provider. But why is it so that the client can't behave to make things work right from their end as well? Is it that since the client is "KING" we have to bow down to his demands? There is no level of sanity at times, which ultimately drives you insane along with the process. As one of my good friends tells me, and to say this with some loss of dignity, "Consultants are glorified prostitutes". A bit harsh, but true nonetheless.
Mind you, not all clients are bad, and you sometimes meet one of the best people or group of people on earth. A mixed bag of fun I say! The dynamics of the field are just that.....DYNAMIC.
But this does bring me to the thought of a saying in Sanskrit which is still prevalent in Indian culture around the globe. The saying goes, "Athithi Devo Bhava". The translation basically means, "A guest is divine". Not to say that a consultant needs to be given that "Godly" status, but should be made to feel as if they are respected. In fact, if such is done, that respect is given back. It goes both ways.
You scratch my back, I'll scratch yours.
Hmmm....if the world was so idealistic in such a way, maybe we wouldn't need those back scratching tools.
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